FAQs

Overview of Ordering Process

Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. Shortly thereafter (during business hours) you’ll receive an email from the Customer Care representative who will be taking personal care of your order. This individual will fully review your order, make suggestions, confirm dates and review your artwork. Remember, nothing goes into production without your approval!

Artwork

Don’t worry. Send us what you have. Our professional art team (the largest in the industry!) will work with what you have to create exactly what you need – FREE. Don’t have art? Just tell your Customer Care Rep what you’re thinking of, and we’ll create it for you – FREE. Nearly every other promotional products company we know of charges for these services in some way – not us – it’s a tremendous value! Link to art upload ftp.

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible.

Your Customer Care Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).

Shipping & Delivery

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help!

Sure! Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist.

In many cases yes. It’s best to work with our Customer Care team on this as each case is a bit different. Please contact us!

Yes. Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to help.

Payment

We accept checks/ACH payments and all major credit cards. You can also request open account. If you choose this option, we will automatically check with D&B to see if an account can be open. If you’re not listed with D&B or the listing is incomplete we will send a credit application. Please allow extra time for this credit checking process. Your order can’t go into production until your account has been opened. Our terms are net 30 days. We also offer open account for most government and educational institutions.

We ‘authorize’ your card once your order is ready to go into production, but we do not collect the funds until your order ships.  If you prepay on credit card there is no surcharge but there will be a surcharge if you pay on credit card after the order is processed.

Privacy and Security

Safeguard recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy here (below is info for the policy-link to another landing page?).

Privacy Policy (Is this applicable for our new site? Does Stand up and Stretch have a more updates policy that will fit the new site?)

This is the web site of Safeguard PerfectPartner Business Solutions.

Our postal address is:

PO Box 298

North Easton, MA 02356

We can be reached via e-mail at tmabry@onlinesafeguard.com
or you can reach us by telephone at (800) 346-7550

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, shared with agents or contractors who assist in providing support for our internal operations, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

With respect to cookies: We do not set any cookies.

If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above, e-mailing us at the above address, and writing to us at the above address.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them.

Consumers can access this information by writing to us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, transaction information, communications that the consumer/visitor has directed to the site.

Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Security: 

What does Safeguard offer to keep my checks secure?

The Safeguard Secure Program assures your business’ security is assured throughout the production and shipping process. Every check order is analyzed for known fraud risk and protected with tamper resistant packaging. Upon request, shipping notification and tracking information can also be provided.

What check security features are included on a standard check order?

Every Safeguard check order comes standard with 10 security features (link to Safeguard secure?? check picture) the more security features in a check the less likely it is to be reproduced. Safeguard’s overt and covert security features combine to provide the best protection.

Safeguard also offers Premium Secure checks for Laser and 3 on a page Checks. This will offer the highest level of defense and support for protection against fraud and we even include EZ Shield fraud protection coverage because we are so confident in their security.

General Ordering Information

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.

Some of the items we offer have ‘setup’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you generally do not have to pay the set up charge again!

Yes! Upon request you can see an ‘e-proof’ of your item at no charge which must be approved by you before we proceed and there is no charge!

We collect all applicable taxes for goods and services shipped within the United States. If your organization is exempt, please supply your representative with your tax exempt or reseller certificate. Email?? Or Upload Option

Sure, just ask.

We will do everything possible to meet your needs. Many of our manufacturers will work with us to provide low minimums and they are more than happy to provide price breaks on larger quantities. Another popular option for lower quantities is the digital printing model. With this option each piece of your project can be personalized with your customer’s information.

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Guarantees

We are in this for the long-haul and will work with you to be sure you’re 100% satisfied. Really!

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